Frequently Asked Questions
Do You Ship Worldwide?
Yes, we ship worldwide! Our studio offers fine art prints, canvas prints, and original paintings through FedEx. Each piece is carefully packaged for safe delivery.
Shipping Times?
Fine art and canvas prints take up to 3 weeks to process, while originals require 2-4 weeks for meticulous preparation before shipment.
Can I Add A Request At Checkout?
While we appreciate special requests like signatures or notes, I no longer personally handle print packaging. Requests will be noted, though we can't guarantee fulfillment. We maintain fairness and cannot expedite dispatching times for specific requests.
Can I Change Something In My Order?
Unfortunately, due to our packaging process, product exchanges post-checkout are not possible. Address changes cannot be guaranteed after 24 hours of purchase.
What Is The Best Way To Contact You?
For purchase inquiries, kindly use the contact form. This streamlines communication for prompt responses. Please refrain from using any other email addresses found on our website or social media to ensure a response.
Will I Get A Certificate Of Authenticity?
Limited edition prints come hand-signed and numbered. Certificates of authenticity accompany originals and limited editions to preserve their value.
Can I Commission A Custom Piece?
Yes, we offer commissions on a first-come, first-served basis. A non-refundable 50% down payment reserves your spot, with the remaining balance due before shipment. Contact us for details.
Where Can I Find My Order Confirmation?
Your order confirmation and invoice arrive automatically in your inbox after purchase. Check your spam folder if it's not in your primary inbox. Physical invoices accompany protected prints, but you also have a digital copy in your order confirmation for your records.
Brand Collaborations
For collaborations or inquiries, reach out through our contact page or email us at info@olgarykova.com. Please include deadlines and specify interest in purchasing full or partial rights upon completion.